Operations Strategist
STRUCTURE
IS
Power.
Lean Six Sigma Black Belt · Enterprise Scale · Measurable Results
See the Work →
Lean Six Sigma Black Belt · Enterprise Scale · Measurable Results
See the Work →
Serious about the work. Equally serious about the playlist. I do not play when it comes to snacks. This is your briefing before the resume.
Ambiguity is where I do my clearest thinking.
Undefined environments. High-stakes problems. Systems that don't exist yet. That's not a liability. That's exactly where I work. Give me a real problem and I'll show you what happens.
80s and 90s. Non-negotiable.
Queen, Stevie Nicks, Bon Jovi, Diana Ross, New Edition, Radiohead. I have seen most of them live. My solo office performances are equally committed. Reality has yet to give them the recognition they deserve.
One velvet loaf. One chaos agent.
My Persian cat is my emotional support system. My Boston Terrier is my chaotic little manager. Together they maintain a full-time supervision schedule and extremely strong opinions about my work hours.
True crime. Always running.
It plays while I build process documentation, design workflows, and map escalation paths. These are not unrelated activities. Pattern recognition is pattern recognition. The genre simply has better examples.
High expectations. Real support.
I come from an Indigenous background that shaped how I show up for people and why community is non-negotiable. I'm the matriarch of a small, close family I carry with intention. I lead the same way I parent. Both things can coexist.
A lifelong devotion. Zero regrets.
Little Debbie has been a constant since childhood and I see no reason to change course now. Some things require no justification. This is one of them.
"You can work hard, care deeply, and still keep your personality intact. I believe in leading by example, not perfection."
Sasha Ortiz · on the workI build the operational systems that determine whether a team actually executes — or spends its time working around itself. The work is grounded in how things function under pressure, not how they look on a slide.
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"People shouldn't have to guess their way through their work."
Ten years of operational work across complex, fast-moving environments. The thread through all of it: finding where execution breaks down, tracing it to the root cause, and building something better.
Led frontline teams, built QA frameworks from scratch, redesigned onboarding programs under pressure, and executed high-stakes recovery programs at the executive level. The work spans operations, enablement, program execution, and organizational design at scale.
The instinct behind all of it is the same: find where execution is breaking, trace it to the root, and build something that actually works.
That standard is simple: when systems are clear, expectations are set, and execution is consistent — teams perform.
Built from the ground up. Standardized across states, roles, and workflows. Not designed around the person who built it.
Scorecards. Calibration. Coaching models. Escalation logic. Designed for real improvement, not compliance theater.
High-stakes programs across ops, accounting, product, and executive leadership. Accountability built in, not assumed.
Governance models. Taxonomy. Audit cycles. Platform migrations. Built for teams to actually rely on.
Translating ambiguity into executable workflows with clear ownership. Holds up when conditions aren't ideal.
Programming built around how work actually feels day to day. Experiences that outlast the initiative they were built for.
Operational clarity is not a deliverable. It is a standard.
Following Vitu's acquisition of RTS from Cox Automotive, the open AR balance exceeded $96M. No recovery infrastructure. No defined workflows. No escalation paths. No tracking system. No clear ownership. No executive visibility. I was brought in to build the program from the ground up and drive it to resolution.
What I BuiltOpen AR reduced from $96M+ to approximately $1.5M. Remaining items documented for audit and ownership-transfer. That is what a $94M+ recovery looks like when you build the program from the ground up.
Give me the room no one wanted.
I'll show you what I do with it.